CAMP REGISTRATION FAQ — DRAFT TEMPLATE
Replace all bracketed fields with reviewed actual policies before use.

SESSION CHOICE AND ELIGIBILITY

Which session should I choose?
[Session name] runs from [start date] to [end date], on [days], at [location]. The regular day starts at [time] and ends at [time]. [Describe any separately booked extended care.] View [session details link] before selecting a place.

Which ages or grades can attend?
This session accepts [age or grade range], measured as of [date or rule]. If you are unsure which session fits, contact [team/contact method] before booking. [Explain the process for discussing individual support needs without requesting private details in a public comment.]

Can siblings attend different sessions?
[Explain how each child's session selection works, whether separate registrations are required, and how to ask about schedule coordination.] A place for one child [does/does not] reserve a place for another child, according to [actual policy].

## Price and payment

What is included in the price?
The session price is [amount and currency] and includes [items]. Additional choices are [item and price]. [List any applicable booking, payment or other fees.] Review the complete amount before confirming.

When do I pay?
At booking, [amount or calculation] is due. The remaining balance is [amount or calculation], due on [date]. Accepted payment methods are [methods]. [State whether any later charge is automatic and how authorization works, if applicable.] See [published payment terms].

What happens if we cancel or need a change?
Our cancellation and change terms are at [link]. The rule depends on [relevant deadline or condition]. Contact [team] using [method] to request a change. A request is confirmed only when [actual confirmation process]. Do not use a vague “flexible cancellation” promise in place of the terms.

## Registration status

Does submitting the form confirm a place?
Your place is confirmed when [precise confirmation event]. Before then, your status is [application/request/pending review]. The confirmation appears [where] and includes [child, session, dates, location and other actual details].

What if a session is full?
[Explain whether a waitlist is available, how to join, how offers are made and how long an offer remains open.] Joining a waitlist [state actual fee policy] and does not guarantee a place. Staff can explain your current status through [contact method].

Which forms or information do you need?
Before [deadline], provide [actual required items] through [approved private channel]. Tell us through [contact] if you need help completing a form. Please do not email sensitive records unless staff have confirmed that this is the appropriate channel.

## Arrival and support

What should my child bring?
The packing list for [session] is at [link]. It explains [food, clothing and other relevant items]. Check [where] for updates before the first day.

How does pickup work?
Pickup takes place at [location and time]. Follow [published authorization and identification process]. If plans change, contact [team] through [approved method] by [actual deadline].

Who can help with registration?
Contact [team] at [method], during [staffed hours]. If you have not received a confirmation, include [safe reference information] so we can locate the request. Do not include passwords or payment-card details.