Frequently Asked Questions

Getting started is easy! Text us or click 'Free Trial' on our homepage. We'll set up your account with white-glove onboarding—most centers are up and running within a day.

Bloomily is cloud-based, so there's nothing to install on your computers. Simply log in through your web browser. For mobile, download our native apps from the App Store (iOS) or Google Play (Android parent app).

Yes! We handle data migration for you during onboarding. Kids, parents, classrooms—everything. You can run both systems side by side while you switch. Most centers are fully moved in a week.

Yes, all plans include onboarding and training. But honestly, if your staff can take a photo, they can use Bloomily. We've seen teachers get it in 15 minutes. No training manuals required.

Yes—this is what makes Bloomily unique. We're the only platform architecturally built for BOTH from the ground up. Run year-round preschool AND summer camps in one unified system. One parent app, one family balance, one staff training. No more juggling two systems.

Bloomily supports 6 program types: Day Camps, Afterschool Programs, Enrichment Classes, Break Camps (winter/spring), Weekend Programs, and General Classes. Each can have its own pricing, schedules, and enrollment settings.

We offer 4 enrollment modes: Simple (basic sign-up), Activity Selection (parents pick activities per day), Schedule Selection (full day/half day AM/PM options), and Track Selection (themed tracks like STEM, Arts, Sports). This rivals dedicated camp software.

Yes! We support 7 add-on types: Early Care, Extended Care, Meals, Merchandise, Transportation, Activities, and Supplies. Parents select these during registration and they flow through to billing automatically.

Our pricing is based on the number of children at your center. We offer Starter, Professional, Premium, and Enterprise plans. Visit our pricing page for detailed information, or contact us for a custom quote.

We offer a guided demo and pilot period for qualified centers. Contact our team to discuss trial options that work for your situation.

We accept all major credit cards and ACH bank transfers for subscription payments. For parent billing, we support credit cards, debit cards, and ACH transfers.

Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle. Contact support if you need to make changes mid-cycle.

All features, always. Unlike competitors who gate features by tier, we include everything in every plan: attendance, daily reports, billing, parent apps, developmental tracking, and more. The only difference between tiers is capacity.

We offer the most comprehensive check-in options: QR code scanning, NFC tag tap-to-check-in (we're the only childcare platform with this), tablet kiosk mode, geofencing, and PIN verification. Plus automatic late pickup detection and fee billing.

Yes! We offer ELOF-aligned developmental tracking across 6 domains: Cognitive, Language & Literacy, Social-Emotional, Physical Development, Self-Help Skills, and Creative Expression. Each skill uses a 4-level mastery scale from Not Yet to Mastered.

Yes. Parents pay directly through the app using credit card (3.5%, plus $0.30 on transactions under $60) or ACH bank transfer (1.0%, $0.50 minimum, $8 max). Most families choose ACH. You can enable AutoPay and we handle smart retry on failed payments.

Yes. Our iOS staff app has offline capabilities—staff can record check-ins, activities, and notes without internet. Data syncs automatically when connection is restored.

Security is our top priority. We use bank-level encryption (AES-256), secure connections (TLS 1.3), and maintain SOC 2 compliance standards. All data is stored in secure, SOC 2 certified data centers.

Yes. We take children's privacy seriously and comply with COPPA requirements. We collect only necessary data, require parental consent, and give parents control over their child's information.

You own your data. We are a service provider that processes data on your behalf. You can export your data at any time, and we delete data upon contract termination as required.

Data is stored in secure data centers in the United States. We use Supabase (backed by AWS) for database hosting and Vercel for application hosting, both SOC 2 compliant.

We offer email support for all plans, with priority support and phone access for Premium and Enterprise customers. Our help center has extensive documentation and video tutorials.

Our support team is available Monday through Friday, 9 AM to 5 PM Pacific Time. Enterprise customers have access to extended support hours.

You can submit bug reports and feature requests through the app or by emailing hello@bloomily.app. We review all feedback and prioritize based on customer impact.

Parents have native apps on both iOS and Android. For staff, our iOS app (iPhone/iPad) provides the full daily classroom experience — most teachers already have an iPhone they can use. If you need to purchase devices, contact us and we'll recommend the best options. We also offer iPad leases ($399/year or $45/month). Android and web browser access works for administrative tasks today, with full classroom functionality coming later in 2026.

True native apps. Our iOS apps are built with SwiftUI and our Android parent app is built with Kotlin/Jetpack Compose. They are fast, responsive, and feel native—not web pages in a wrapper.

Yes. Staff download the free Bloomily Staff app on their iPhones. The app only accesses work-related data—we don't touch personal photos, contacts, or other data. Android staff can use our mobile-optimized web app.

No problem! Contact us and we'll help you choose the right iPhones or iPads for your classrooms and budget. If you prefer not to purchase upfront, we offer iPad leases at $399/year or $45/month (12-month commitment). The lease includes setup, damage protection, and support — we ship it ready to go.

We import your data. Kids, parents, classrooms—everything. You can run both systems side by side while you switch. Most centers are fully moved in a week, with white-glove support every step of the way.

BrightWheel is great for childcare—but if you also run camps, you need a second system. Bloomily handles both: full childcare operations (daily reports, activity logging) PLUS camp registration (sessions, activity selection, public catalogs). One system instead of two.

CampMinder is built for summer camps only. Bloomily does everything CampMinder does for camps—plus year-round childcare features they can't offer: daily activity logging, developmental tracking, recurring tuition billing. If you want year-round family engagement, you need Bloomily.