Bloomily End-User Terms
Last updated: June 4, 2026
These End-User Terms apply to individual people who use Bloomily because their childcare provider does, including parents, guardians, and staff. The childcare business that subscribes to Bloomily is also bound by our Terms of Service.
Agreement to these Terms
These End-User Terms ("Terms") are an agreement between Bloomily Inc. ("Bloomily," "we," "us") and you, the individual using Bloomily's parent portal, staff portal, websites, or mobile apps (the "Service"). You use the Service because a childcare, preschool, or camp provider (your "Organization") uses Bloomily to run its program.
By creating a login, tapping to accept, or using the Service, you agree to these Terms. If you don't agree, don't use the Service - you can still communicate with your Organization directly.
These Terms include our Privacy Policy, Acceptable Use Policy ("AUP"), and SMS Terms by reference.
1. Who these Terms are for, and your Organization's role
1.1 Your Organization controls your account and your child's information.
Your Organization decides who may use the Service for its program, what information is collected, and how it's used in its operations. Bloomily is the software provider; your Organization is responsible for its own childcare decisions, policies, billing, and communications. Questions about enrollment, tuition, schedules, or your child's records go to your Organization.
1.2 We act on your Organization's instructions.
For information about children, your Organization is the controller and we process that information on its behalf to provide the Service, as described in our Privacy Policy.
2. Eligibility
2.1 You must be 18 or older.
The Service is for adults - parents/guardians and staff. Children do not have their own Bloomily accounts, and you agree not to let a child use your login.
2.2 Parent or guardian authority.
If you're a parent or guardian, you confirm you have the authority to provide information about your child to your Organization and to receive information about your child through the Service.
3. Your account and security
3.1 Keep your login safe.
You're responsible for activity under your login. Don't share your password; tell us or your Organization promptly if you suspect unauthorized access.
3.2 Accurate information.
Provide accurate account information and keep it current - especially contacts used for safety, pickup, and emergency notifications.
4. Acceptable use
You agree to use the Service only for its intended purpose - coordinating with your Organization about care, your child, scheduling, messaging, and payments. You will not:
- access or try to access data that isn't yours, such as another family's information;
- misuse, copy, scrape, reverse-engineer, overload, or disrupt the Service;
- upload unlawful, harmful, or infringing content, or impersonate anyone;
- use the Service to harass staff or other families, or in violation of our AUP or applicable law.
We may remove content or limit access that we reasonably believe violates these Terms, in coordination with your Organization where appropriate.
5. Your child's information and privacy
5.1 What you provide.
When you add information about your child, such as health, allergy, medication, dietary, photo, and pickup-authorization details, you're providing it to your Organization through the Service, and you confirm you're permitted to provide it.
5.2 How it's handled.
We handle personal information as described in our Privacy Policy. We don't sell personal information, we don't use children's personal information to advertise to or build commercial profiles of children, and we don't train AI models on children's personal information.
5.3 Accuracy is up to people, not us.
Information in the Service is entered by you, your Organization, and its staff. We display it; we do not independently verify it. Keep safety-critical details, including allergies, medications, and authorized pickups, accurate and current, and always confirm urgent matters directly with your Organization.
6. Messages and notifications
6.1 Service messages.
The Service sends operational messages - sign-in/sign-out alerts, schedule changes, billing notices, and messages from your Organization. These are part of using the Service.
6.2 Text messages.
If you opt in to text messages, our SMS Terms apply, message and data rates may apply, and you can opt out anytime by replying STOP. Opting out of texts may mean you receive time-sensitive notices another way, such as email or in-app.
7. Paying your childcare provider through Bloomily
7.1 Payments are between you and your Organization.
The Service may let you pay tuition and fees to your Organization through a third-party payment processor. Bloomily is a technology intermediary - not a bank, money transmitter, escrow agent, or the recipient of your payment. Your Organization sets its own prices, billing schedule, and refund and withdrawal policies.
7.2 Refunds, disputes, and questions about charges go to your Organization.
Because your Organization receives the funds and sets the policies, refund and billing disputes are resolved with your Organization, not Bloomily. The processor's terms also apply to your payment.
7.3 Authorization.
When you pay or save a payment method, you authorize the charges you initiate or schedule, such as autopay you turn on. You're responsible for keeping your payment details accurate.
8. Disclaimers
8.1 "As is."
The Service is provided "as is" and "as available," without warranties of any kind to the fullest extent allowed by law. We don't warrant that it will be uninterrupted, error-free, or secure.
8.2 We are not the childcare provider.
Bloomily is software. We are not your childcare provider and are not responsible for the acts or omissions of any Organization, staff member, or other user. The Service is not a substitute for in-person supervision, professional judgment, or direct communication.
8.3 Do not rely on the Service for emergencies or life-safety.
Do not rely on the Service for emergency, medical, or life-safety decisions. Always use direct, in-person means and call emergency services where appropriate.
9. Limitation of liability
9.1 No indirect damages.
We won't be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, to the fullest extent allowed by law.
9.2 Cap.
Our total liability to you arising out of or relating to the Service and these Terms won't exceed US $100, or, if greater, the amount you paid Bloomily - as opposed to your Organization - for the Service in the 12 months before the claim, which for most parents and staff is $0.
9.3 What this doesn't limit.
Nothing in these Terms limits liability that can't be limited by law, including liability for death or personal injury caused by our negligence, or our gross negligence, willful misconduct, or fraud, or affects mandatory consumer-protection rights you have where you live.
10. Dispute resolution - arbitration and class-action waiver
Please read this section carefully - it affects how disputes are resolved and includes a 30-day opt-out.
10.1 Talk to us first.
Most issues can be resolved quickly. Before starting a formal proceeding, email us at legal@bloomily.app describing the dispute, and we'll try in good faith to resolve it within 30 days.
10.2 Binding individual arbitration.
If we can't resolve it, you and Bloomily agree that any dispute will be resolved by binding, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, available at adr.org, before a single arbitrator. The arbitration will be held in the county where you live, or by phone or video at your election, and Bloomily will pay the arbitration fees that the AAA Consumer Arbitration Rules require us to pay. The arbitrator can award the same individual relief a court could.
10.3 Class-action and jury waiver.
You and Bloomily agree to bring claims only in an individual capacity, not as a plaintiff or class member in any class, collective, or representative action, and each waives the right to a jury trial. The arbitrator may not consolidate more than one person's claims or preside over a class or representative proceeding.
10.4 Coordinated / mass filings.
If 25 or more similar arbitration demands are filed by or with coordinated counsel, the parties will use the AAA's Mass Arbitration Supplementary Rules, or the AAA's then-current mass-filing procedures: the demands are grouped into batches, a small number of bellwether cases are heard first, and the parties then use those outcomes to negotiate, mediate, or resolve the remaining cases. This coordinates how claims are processed; it does not waive anyone's right to individual relief.
10.5 Exceptions.
Either of us may bring an individual claim in small-claims court, and either of us may seek injunctive relief in court to protect intellectual property or stop misuse.
10.6 Your 30-day opt-out.
You can opt out of this arbitration agreement, sections 10.2-10.4, by emailing legal@bloomily.app within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. If you opt out, disputes go to the courts described in section 12.1 instead. Opting out won't affect anything else in these Terms.
10.7 Severability.
If the class-action waiver in section 10.3 is found unenforceable as to a particular dispute, that dispute proceeds in court, not class arbitration, and the rest of this section stays in effect. If any other part of this section is found unenforceable, the rest still applies.
11. Changes, suspension, and ending access
11.1 Changes to the Service or these Terms.
We may update the Service and these Terms. For material changes to these Terms, we'll give notice and, where appropriate, ask you to accept the updated Terms. If you don't agree, stop using the Service.
11.2 Your Organization may end your access.
Your access to a given program is tied to your relationship with your Organization. If you leave or are removed by your Organization, your access to that program may end.
11.3 We may suspend for misuse.
We may suspend or end access we reasonably believe violates these Terms, the AUP, or the law, or that poses a security or safety risk.
12. General
12.1 Governing law.
These Terms are governed by the laws of the State of Delaware, and the Federal Arbitration Act governs section 10. Nothing here deprives you of the protection of the mandatory consumer-protection laws of the state where you live. Disputes not subject to arbitration, because you opted out or an exception applies, are resolved in a court of competent jurisdiction consistent with this section.
12.2 Entire agreement; severability; no waiver.
These Terms, with the Privacy Policy, AUP, and SMS Terms, are the entire agreement between you and us about the Service. If a provision is unenforceable, the rest stays in effect. Our not enforcing a provision isn't a waiver.
12.3 Assignment.
You may not assign these Terms. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
12.4 Notices.
We may give you notice through the Service or by email. Send legal notices to legal@bloomily.app.
13. Contact
Questions: hello@bloomily.app. Legal: legal@bloomily.app. Privacy: privacy@bloomily.app.